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Dynamics NAV 2009 for Service Management

Make your service operations more profitable with Microsoft Dynamics NAV. Dynamics NAV can help you organise your service resources for optimum efficiency, forecast and track parts consumption, pro-actively manage contracts and service agreements, and gain tighter control over costs. In addition, you'll be able to build and establish long-term relationships with your customers with service-contract management and consistent logging and tracking of equipment and services.

Dynamics NAV 2009 also helps you manage a broad range of other business areas according to your particular needs. You can add functionality as you need it and grow at your own pace.

  • Respond quickly to customer-service requests and use information from across your business to make profitable decisions about the costs, inventories, workloads and financial returns of your service operation.

  • Equip people in your organisation to manage contacts, opportunities and campaigns efficiently while building customer relationships that help drive sales and encourage loyalty.

Sales, marketing and service management capabilities

Feature

Business Essentials

Advanced Management

Additional components

Campaign Management

Contact Classification

Contact Management

Contact Search

Interaction/Document Management

Job Queue

Mail Logging for Microsoft Exchange

Microsoft Dynamics CRM Professional

Opportunity Management

Outlook Client Integration

Planning and Dispatching

Service Contract Management

Service Item Management

Service Order Management

Service Price Management

Task Management

Key

  • Feature included   =   Feature included
  • Feature available with Advanced Management Enterprise options   =   Feature available with Advanced Management Enterprise options. You must have the Advanced Management edition to get features marked Advanced Management Enterprise only.
  • Feature available to add on to either edition   =   Feature available to add on to either edition

Partners

  • Microsoft Silver Competencies in Content Management, Data Platform, Midmarket Solution Provider and Server Platform
  • Dell PartnerDirect
  • We proved Sage development to extend the functionality of Sage 50 and to enhance the functionality of Sage 200.
  • Jet Reports
  • AspDotNetStorefront
  • equisys
  • ZetaDocs